FAQ

General questions – contact

Why should I order from Dostofarm?

With more than 20 years of experience, we are the specialists in this field
of natural active ingredients for healthier animals. You can rely 100% on that
certified quality of the natural essential oils used. the
Production of our high-quality end products takes place in northern Germany
standardized conditions. We as Dostofarm can keep it constant
ensure a high level of our work and thus become more modern, healthy and
contribute to sustainable animal and human nutrition.

Environmental protection and sustainability are an important part of our
corporate culture. Whenever possible, we use materials that
recycled …certification… Because our products contain a high proportion of essential oils
contained, they must be packed airtight to avoid volatilization of the
avoid active substances. For this reason, unfortunately, technically it is not always
feasible to do without plastic.

You can either call us on +49(0)44888459-0 or
by email (mail@dostofarm.de). Another possibility is this
Contact Form here on the homepage.

We are available during our business hours Monday-Thursday from 8:00 a.m
to 17 p.m. and Fridays between 00 a.m. and 8 p.m.

Online shop and orders

Within Germany, the shipping costs are €6,90 including 19% VAT.
From 120 € your order is free of shipping costs. We ship to Austria
Your order for 15 € including 19 VAT. Here the shipping costs do not apply
an order value of 300 €.

The shipping of our products via the online shop is only to Germany
and Austria possible.
Product availability varies by country, please consult
Contact our international salespeople directly for more information. (Link
distribution card?).

Our delivery time is usually 2-4 working days.

Within Germany, your orders will be shipped with DHL.

PayPal, Sepa direct debit, Mastercard, Visa, payment in advance

You can cancel your contract declaration within two weeks without giving details
Reasons in text form (e.g. letter, email, fax) or by returning the item
withdraw. The period begins at the earliest with receipt of this instruction. To the
The cancellation period is sufficient if the cancellation or the item is dispatched in good time.
The revocation should be sent to: DOSTOFARM GmbH, Hansacker 24, D-26655
Westerstede (shop@dostofarm.de).

In the event of an effective revocation, the mutually received benefits
to return and, if applicable, to surrender benefits (e.g. interest).
Are you unable to provide us with the service received in whole or in part, or only in
returned in a deteriorated condition, you may have to
provide compensation. This does not apply to the surrender of items if the
Deterioration of the goods exclusively on their examination - like you about
would have been possible in a shop - is due. Furthermore
you can avoid the obligation to pay compensation by not doing the thing like you
Use property and refrain from doing anything that detracts from its value
impaired. Transportable items are to be sent back. Not
Items that can be shipped by parcel will be picked up from you. You have the cost of
Return postage to be borne if the delivered goods correspond to the ordered ones.

No, you can also order as a guest.

If you have received a discount code and would like to redeem it, enter
Enter the code in the space provided and click …. Of the
the corresponding discount will then automatically be deducted from the payment amount
deducted.

Products

Natural essential oils are extracted directly from the parent plant or a
plant part obtained. This is a multi-component mixture. All
Components and their natural proportions of the plant remain the same
contain. Nature-identical oils, on the other hand, are oils whose chemical
Composition are identical to those of the respective plants. Usually
they have significantly fewer ingredients than the natural essential oil.
Synthetic oils are specifically chemically composed and only have
still little in common with natural products. your health-promoting
Effect is clearly inferior to the effect of natural oils.

Information on product-specific durability can be found on our website
under the respective product information. Due to imminent loss of aroma
you should return our products immediately after opening and using them
close and store dry, cool and protected from light.

We regularly leave our process and product quality independent
check and audit. We are certified according to: DIN EN ISO 9001:2015, GMP+ B1, QS, Öko, Halal, DIN EN ISO 14:001

Our 4Green products can be used in organic production
in accordance with Regulation (EU) No. 2018/848 (DE-ÖKO-006).
Both DOSTO Oregano and PHYTOsolvan are available for the organic sector.

The exact dosage and application recommendations can be found on the
Homepage if you click on the respective product. Also located
our standard dosage recommendations on each product packaging. In times
higher stress can the administration of DOSTO Oregano or PHYTOsolvan
be adjusted. For questions about the exact dosage and duration of use
feel free to contact directly to us!

We recommend PHYTOsolvan! PHYTOsolvan with its unique
Combination of natural essential oils (including thyme and anise oil) and
Herbal extracts improves the palatability and supports the
respiratory function. You can get PHYTOsolvan in powder form for use in
Mixed feed and as a water-soluble supplementary feed in our shop
acquire. Ours is suitable for biological/ecological production
PHYTOsolvan4Green.

We recommend DOSTO oregano! The stabilizing and optimizing effect
of oregano oil on the gastrointestinal tract has been well documented in science
and practice. DOSTO oregano oil improves the palatability of the feed,
supports the natural immune system and can be used quickly and flexibly
will. You can powder DOSTO Oregano for use in
Mixed feed and as a water-soluble supplementary feed in our shop
acquire. Ours are suitable for biological/ecological production
4Green products.

No, because our products are based exclusively on purely natural active ingredients
there is no waiting period for animal products.

Didn't find an answer to your question?

We would be happy to advise you if there was no suitable answer for you among the frequently asked questions. We gladly support you.

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